FAQs - Community Association Management

Online Payment Site FAQs

We are excited to announce that beginning January 1st, 2019 CAM will be entering into a new partnership with Alliance Association Bank (AAB). Each year we evaluate the changes in the banking industry against the best interests or our customers and company. This year, we discovered Alliance Association Bank (AAB) – a national institution which has developed a banking program that works exclusively with common interest communities (HOAs) and is designed to meet those unique needs. In reviewing banks and their payment processing facilities, particular care was taken in selecting Las Vegas, Nevada as our new lockbox location. Although Las Vegas does not typically strike someone as the premier location for payment processing, the city is ideally suited for this job. The dry weather is good for payment processing machinery and the geographic location is ideal for limited/no natural disasters.

AAB provides community associations with banking options that fit the unique needs of our industry. They offer a full range of services designed for our industry’s specific needs including:

Lockbox service of all owner payments (will be a PO BOX address in Las Vegas, NV)
Free ACH for homeowners (used as direct debit for payment of association fees; putting each homeowner in charge of their payments and HOA statements.
Credit card (3%) or One Time and Recurring eCheck ($5 flat fee) payments of association dues via our www.camkc.com website. (located on the Home page, under Payment Options).

All homeowners will receive a coupon book (for monthly dues) or statement with perforated coupon (for annual and quarterly dues) in the December preceding the next calendar year (or in May for associations with a mid-year payment schedule). If you have not received a coupon book or statement, please contact our office for one today! AN ACCOUNT NUMBER AND HOA ID WILL BE NEEDED FOR ALL LOCKBOX CHECKS. IF YOU ARE UNSURE OF THESE NUMBERS, PLEASE CONTACT OUR OFFICE.

The association payment coupon going forward will contain an OCR scan line to improve the accuracy and speed of processing payments and crediting accounts.

As technology continues to improve, we at CAM are trying to take advantage in any area which will help the associations we manage. We believe that the move to AAB Bank will allow us to further assist our boards and association members in remaining fiscally responsible.

Our goal to provide you with the best HOA experience not only continues but is the reason we will be undergoing these exciting changes. We thank you for the opportunity to continue to serve your HOA and look forward to improving the experience for all members in the coming year.

If you cannot verify your email, have exceeded the 24 hours to verify, or are getting the error message saying your verification has expired but are not past your 24 hours you will need to login to your profile and select “Click Here” if you have not received email verification. Log back into your email domain and try to verify once again. If you are still unsuccessful you may call our Payment Support Line at 888-734-4567 and a representative will verify the email for you.

In order to set up a recurring payment you must “Create a Profile” where you will input your personal contact information and bank account information, once you have created the profile you will need to verify your email. Then, you will “Add a property” where you will input your property information and authorize your payment. If you are having difficulties with this you may contact your Management Company so they may assist you with the process in more detail.

Your Management Company will be able to provide you the reason for the return. If the reason is any of the following: No Account, Invalid Routing Number, Invalid Account Number or Non-Transactional Account you must logon to your profile, edit your bank account information (See question #16 ) delete the current recurring payment and set up a new payment.

If the reasoning is Not Authorized or Stopped you must contact your banking institution to remove the stop payment. You will need to discuss with the Management Company about payment options. You may also use our one-time payment system to make an immediate payment.

As a note, the return reason is generated by the banking institution you are debiting, therefore if you have any questions or concerns as to the reasoning you need to call your financial institution to verify the account information you entered.